Several past state organization leaders and others who have served at the international level on committees, boards, etc. have shared concerns about their perception of member disengagement. Several expressed a feeling of being dis-enfranchised once their own “leadership term” was over.
All organizations must engage new and inexperienced members in each biennium. Succession planning dictates that for DKG at the chapter, state and international levels. And, members who have paid dues for many years, served in various roles of leadership at all levels must recognize that with each biennium, changes in leadership and leadership styles occur.
It is understandable that new leaders want to do their own thing, make their mark, and demonstrate their leadership skills and many may still be using the antiquated command and control style of leadership. Shirley Engelmeier, in one of her blogs in 2013, posted that "We are decades past that type leadership, where one, or even a few, are in command and control what is done."
Because of the changes in technology, the type of leadership now required must be more inclusive, broad based, horizontal and members must literally be allowed to engage and lead from any chair. In DKG we say every member is a leader but do we utilize the skills of all members? Equally important, communications must be honest, timely, and frequent, without the feeling of bureaucracy that so often plagues organization. Otherwise, those holding membership in our organization, both short and long term, will continue to opt out.
With the advent of Email, Facebook, Twitter, and Blogs, we should not have to wait for information, announcements, changes, etc. Instant connectivity 24/7 is available and expected of an inclusive leader. DKG has long promoted increasing the use of technology and even though there is still a digital divide, it is shrinking and most members support the increased and instant connectivity technology affords.
In order to be truly inclusive, organizations also need to know what their members are thinking and the best way to find out is to ask them. Members are the ones who can tell leaders how best to partner with them, treat them, and help them. The Dropped Member Survey that is used to follow up on members who leave DKG is revealing some painful and uncomfortable responses, such as "I didn't belong to the clique," "I was never asked to do anything," and probably the most revealing, "I was initiated in the spring, but never received information about the fall meeting so I didn't attend and was informed that I was dropped for non- payment of dues."
In July of 2015, DKG state organizations changed leaders. As we are preparing the process to make changes in our leaders at the chapter and international levels, should we ask ourselves how inclusive they might be? What is their motivation for the leadership position? Will they allow members to lead from any chair? Will they involve those who disagree with them? Can they really see things from others' perspective or do they hear without listening? Are they self-serving or will they seek to serve the needs and interests of members?
Most organizations need inclusive leaders and should capitalize on the skills and talents of all members. DKG is no different. The 2016 International Convention in Nashville will afford more choices in several international leadership positions. If you aren’t able to attend make sure your thoughts are included in the thinking of your state organization president as she represents and votes for our future leaders whom we hope will represent the best in inclusivity.
Leroy and I agree with your comments. Easy to say all members are leaders but as you said we don't always afford them the opportunity to utilize their leadership skills.
ReplyDeleteYou and Leroy are so smart!
Delete03.01.2016
ReplyDeleteDuring the 2015 Southeast Regional Conference in Savanah, I found a break-out session facilitated by Dr. Liz Tarner thought-provoking. Tarner addressed a perceived need for DKG leadership to actively seek to engage the seasoned/skilled/knowledgeable/institutional memory member AND the younger, rookie member in the activities of DKG.
Tarner examined differences and similarities of engaging, belonging, and fitting-in. She emphasized that engaging is when the culture/leadership of DKG units (local, state, or international) consciously adjusts (changes/stretches/expands) to make welcome and involve the new member and/or to sustain/keep the seasoned member. As a result of engaging, the member, seasoned or brand new, has a sense of belonging.
In contrast, Tarner noted, a member’s emotional response when expected to adjust/shrink/modify herself to fit-in the existing DKG culture is quite different; the latter causes a member to question her sense of value to the unit.
The words engaging, belonging, and fitting-in have merit in a discussion of Inclusive Leadership, i.e., members leading from any chair. Do we in DKG leadership expect the member (new or seasoned) to do the adjusting and fitting in without any effort on our part or do we in DKG culture/leadership adjust to engage the member, whether she has been around the block or just turned the corner in DKG?
Does this difference in approach have more to do with membership gain or loss than does chronological age of a member?
Thanks, Gwen!
Delete